Faq’s

When we digitize, we usually take into consideration a few factors, including the placement (chest? finished caps?) fabric type and others. You can always try the same design on different fabrics, and of course a left chest design will work on right chest too, but if you use a chest logo onto a finished cap, it may not work, it may need many adjustments to design properties such as density, pull compensation and sewing sequence.

Our service is all about digitizing and screen printing and does not include embroidery (sewing). That is, we take your artwork and convert it into a digital file in a special format (DST, PES,EMB, OFM, Ai, EPS, CDR, PDF, etc.), then send it back to you via email.

3D embroidery known as puff embroidery, is a special method of embroidery that makes the design "puff-up", thus it is more three dimensional. Yes, we can digitize for 3D puff embroidery.

No. it’s time consuming and cost effective, we would rather focus on the quality of digitizing and screen printing. We do suggest that you always sew your own sample before going into production. If there are any problems in our work when you sew, we will work with you until it is right, or you can have your money back. This is our satisfaction guarantee.

No. If you find any problems with our digitizing to improve the quality, we will work with you until it is right, without extra charge. However, if for some reason you need to make some major change or change the artwork, then we may need to charge a fee accordingly.

Our typical turnaround time is 12 - 24 hours for most logos on week days. If a design is more complicated, or if we have a heavy workload, or if you place the order over the weekend, it may take longer. If your order is more urgent, please feel free to let us know and we will do our best to accommodate your special need.

No. 3D embroidery needs to be digitized differently than the normal embroidery, or the machine won't recognize the command to "jump" over the foam; more importantly, the stitch density for 3D embroidery is much bigger.

Yes. If there are any problems with our digitizing to improve the quality, just let us know and we will work with you until it is right. If we can't make it work, you can have your money back. This is our satisfaction guarantee, it is our obligation to make you and your customer happy - if you are not happy so we are also not happy.

We utilize the PayPal service for payment, it is safe (one of the best payment process services), easy (just click-click) and convenient (all the major credit cards are also acceptable ) you don't need to have a PayPal account).

Send an email to us at info@aqpunching.com, we will get back to you as soon as possible. To request a free quote, or to place an order, please login to www.AQPunching. Com it is easier for us to work with.